Ramsey, N.J. and Alexandria, Va. – March 31, 2015 – Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announces that Meridian Imaging Solutions of Alexandria, VA has been honored with a 2015 Pro-Tech Service Award at the Art of Disruption Dealer Conference in Los Angeles. Presented by Konica Minolta CEO, Tom Taiko, President and COO Rick Taylor and EVP, Dealer Sales, Alan Nielsen, the Pro-Tech Award recognizes those Konica Minolta dealerships that demonstrate the highest commitment to customer support and satisfaction.
“Konica Minolta is committed to assuring the highest performance standards across our organization,” says James Ingrassia, vice president, solutions support division, Konica Minolta Business Solutions U.S.A., Inc. “The Pro-Tech Service Award represents achievement of Konica Minolta’s highest standards for dealer service and proficiency.”
As a Pro-Tech Service Award winner for a second year in a row, Meridian Imaging Solutions, headed by Matt Williams, President/COO and Terri Sullivan, Founder/Chair of the Board, is dedicated to delivering professional, reliable service and maximum performance for Konica Minolta’s award-winning solutions. To attain the Pro-Tech standard, each element of Meridian’s operation was evaluated and measured, including its management skills, inventory control systems, technical expertise, dispatch systems and customer satisfaction ratings.
Meridian VP, Major Account Sales, Juliana McKee explained what receiving the KM Pro-Tech Award means for Meridian and its clients:
“The Pro-Tech Service Award sets us apart from our competition. In today’s fast-paced world, we are seeing more of our customers focusing on quality of service. Meridian is the only Konica Minolta Pro-Tech Service certified entity in the Washington DC metro area, and one of fewer than 70 in the entire US.
“What does this mean for our customers? Meridian can proactively manage their Konica Minolta equipment. Not only can we automate the process of monitoring supply levels, such as toners, which many software products do, but the Pro-Tech service award allows us to offer bizhub V-Care to our customers at no charge. V-Care automatically alerts our service department before a part or a consumable actually fails or runs out. Our customers are continually amazed by the fact that we show up prior to the machine failing, and without a call from them — that’s the Meridian Pro-Tech difference.
“Customer service is Meridian’s foundation, and this award reinforces that. We pride ourselves on making our customers’ lives easier so they can focus on their core business and we can focus on keeping their technology running.”
About Meridian Imaging Solutions
Meridian Imaging Solutions, “Meridian,” was founded in 1985 in Alexandria, VA. Experts at integrating business technologies, Meridian provides managed IT services and document solutions to thousands of clients in the DC metro area. The employee-owned company is brand-neutral and consistently recognized as an industry leader and innovator in publications such as SmartCEO and Inc. magazines.
For details on Meridian’s range of products and services, visit http://www.whymeridian.com/. You can also like them on Facebook, follow on Twitter, connect on LinkedIn or read about current trends and technology on their blog at http://www.whymeridian.com/blog/
About Konica Minolta
Konica Minolta Business Solutions U.S.A., Inc. is one of the world’s leaders in information management focused on enterprise content, technology optimization and cloud services. Our portfolio of offerings deliver solutions to improve our customers’ speed to market, manage technology costs, and facilitate the sharing of information to increase productivity. The All Covered IT Services division offers a range of IT strategy, support, project and cloud computing solutions across all verticals. Konica Minolta has won numerous awards and recognition, including placement in the Leaders Quadrant of the 2014 Magic Quadrant for Managed Print Services (MPS) and Managed Content Services (MCS). Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eight consecutive years. Konica Minolta, Inc. has also been named to the Dow Jones Sustainability World Index for three years in a row. For more information, please visit: www.CountOnKonicaMinolta.com and follow Konica Minolta on Facebook, YouTube, and Twitter.