Ensure that you and your clients share an understanding regarding scope of services with a well-written service-level agreement (SLA).  Taking the time to craft a well-written SLA can prevent disputes from arising later, saving you expensive and time-consuming legal action.

This white paper includes:

check-orangeFive key principles of SLAs

check-orangeWhat your SLA should cover

check-orangeHow to produce your SLA

check-orangeSigns that it’s time to modify an agreement

Download the guide here! http://bit.ly/21rflYd