Ensure that you and your clients share an understanding regarding scope of services with a well-written service-level agreement (SLA). Taking the time to craft a well-written SLA can prevent disputes from arising later, saving you expensive and time-consuming legal action.
This white paper includes:
Five key principles of SLAs
What your SLA should cover
How to produce your SLA
Signs that it’s time to modify an agreement
Download the guide here! http://bit.ly/21rflYd