You have a base of hardware clients under attack from a barrage of competitors. You want to secure this base and generate new revenue by controlling their network infrastructure. The challenge is that many dealers have gone down this road and only seen minimal success. What makes you different?
There are a lot of success factors in a managed services program. However, in the midst of business decisions about partners, personnel and pricing, one thing that often gets overlooked is marketing. In fact, if you look at most failed managed services programs, you’ll see that marketing was not a serious part of the dealership’s plan.
[Tweet “What makes you different?”]
With ineffective marketing you’re dead in the water. Either your customers don’t know about your managed service business, they don’t understand how they benefit or they don’t trust in your abilities to deliver. The good news is that you can use marketing to drive managed services sales in your current client base.
CREATE AWARENESS
Marketing makes sure your current customers know about MPS or MNS. Every time they interact with your dealership they should get the message.
- Messages about managed services on your website home page and in the support/meter reading areas
- Calls to action on your website that motivate current clients to ask for more information
- Service call confirmation emails and leave-behind flyers that include informaiton about managed services
- Daily social media updates to your company sites (LinkedIn Company Page, Twitter, Facebook Page) that feature managed services
- Placement on page one of Google for managed services in your market
- Sales brochures and presentations that feature managed services