CUSTOMER GOAL: Provide employees with reliable Help Desk support and engage with an IT Services company that offers comprehensive IT support and strategic planning services.
PRODUCTS AND SOLUTIONS:
• Managed IT Services
• All Covered Cloud Services
BACKGROUND: The Main Street branch of Clarkston State Bank opened in 1911 to provide banking services to Clarkston, MI, residents and farmers. With a long-standing tradition of delivering community banking, Clarkston State Bank now operates four full-service branches across Oakland County that offer a range of personal and business banking solutions.
Five years ago, Clarkston State Bank outsourced its IT support and management to All Covered, the IT Services division of Konica Minolta Business Solutions U.S.A., Inc. With a complete IT services management solution, All Covered manages the bank’s IT infrastructure, servers, network appliances, desktops and Help Desk support. This allows bank management and staff to focus on providing excellent customer service and to address the financial needs of its customers.
“We knew our IT infrastructure was aging and we started seeing its effects with intermittent internet access and power outages at some of our locations,” said Steve Boloven, CFO for Clarkston State Bank. “We were faced with costly server upgrades and investing in cooling systems, backup power and redundancy solutions. In addition, we would have to incur additional costs of securing our IT infrastructure to meet regulatory guidelines.”
SOLUTION: Having already migrated its internal banking operations to a cloud-based solution, Clarkston State Bank evaluated cloud server options based on security, support, reliability, uptime and cost. Boloven selected All Covered Cloud Services based on its flexibility and scalability. “With the All Covered Cloud, we now have access to cutting-edge server technology without having to invest in expensive hardware,” said Boloven. In addition, Boloven knows that as the bank’s IT needs evolve, the Cloud Servers can quickly scale to meet the organization’s demands.
The All Covered Cloud provides the bank a fully managed server with file backup, remote monitoring, log tracking and patch management. More importantly, Clarkston State Bank is assured the highest level of security. The All Covered Cloud Servers are hosted in a secure, private cloud datacenter located in the United States and are SOC 1 or SOC 2 compliant. Each Cloud Server has a dedicated firewall, allocated RAM, disk space and bandwidth.
“With a cloud-based server solution, we have reduced our IT server costs significantly and eliminated the need to upgrade equipment altogether,” said Boloven. “We have performed security due diligence and are confident that our data is secure and meets all regulatory requirements. We can back up all our data in the cloud and have business continuity services in place as part of our disaster recovery planning.”
BUSINESS IMPACT: Clarkston State Bank no longer needs to worry about IT infrastructure costs or large capital expenses related to technology. Boloven said, “By outsourcing IT services and leveraging a cloud-based server infrastructure, we have controlled, fixed IT costs.”
“With many banking options available in the market, our commitment to customer service sets us apart in our community and is the reason customers choose to bank with Clarkston State Bank,” he said. “As a result, we cannot afford to have any system downtime.
With All Covered Cloud Services, we have improved systems performance and reliability across all our branch offices, allowing us to better serve our customers.”
For companies thinking about moving to the cloud, Boloven highly recommends the All Covered Cloud Services offering. “The cost, scalability and security benefits make the move to the cloud an easy decision with a partner like All Covered,” he said.
Click here for more information about All Covered Managed IT Services
