DocuWare

Automobile warranty claims processor, Randy Shepard & Associates, Inc., streamlined their core business processes with DocuWare by routing all claims electronically, totally eliminating the need to physically move paper.

The company received a return on their investment within the first year based on the reduced paper and printing costs alone. Their DocuWare solution links data and documents and successfully manages more than 1 million documents and growing.

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Randy Shepard & Associates, Inc., (RS&A) specializes in warranty claims processing for new car dealerships nationwide and is dedicated to helping them navigate the complexity of warranty administration.

RS&A performs warranty claims processing by reviewing every claim for manufacturer compliance, applying proper codes, entering the data and ensuring the appropriate documentation is submitted to the manufacturer with each claim. They also handle correcting rejected claims and resubmitting them and provide their customers with claim payment confirmations.


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