National hospitality staffing company, LGC Hospitality, implemented DocuWare Cloud to digitize and streamline their on-boarding workflow, making the process simpler for both the applicant and staff.
LGC processes paperwork for over 50,000 applicants a year and issues W2 forms for over 24,000 employees. Employees range from those looking for fulltime work, a few weeks of work, weekends or just one event.
Regardless of how many hours they end up working, each employee must fill out a 54-page application plus additional paperwork to set up payroll. When using their paper-based process, getting the applications complete and properly filled out was one of LGC’s biggest challenges.
The application was long and asked for the same information in several locations which candidates found frustrating.
To add to the labor intensive process, LGC staff had to spend a lot of time reviewing applications just to make sure every field was filled in and that every page had been signed. It was also very difficult managing, storing, and sharing this information internally, in addition to pulling information for audits.