Traditionally, businesses would buy a range of printers, scanners and photocopiers for the different departments within the business. The IT team is generally responsible for the upkeep, like ensuring the ink and toner are stocked up, software is working and printer hardware is maintained. IT managers and decision makers do their best to match the printer fleet to business requirements, while providing scanning and document-management capabilities to minimize paperwork and drive costs down.
Managed print services (MPS) takes a different approach, however, delivering printing, scanning and copying capabilities not through a set of products, but as a complete service. The deployment and management of all the hardware is outsourced to a single company, the MPS provider, who also handles consumables and maintenance, plus a print and document strategy, advice and support.