How the NCAA Manages 100,000 Transcripts Per Year with Ricoh’s Help

The NCAA receives more than 100k transcripts per year. With its old system, it used to take up to a week for these transcripts to appear within its public-facing system. We’ve helped cut that wait time down to 48 hours.

With both electronic and paper-based transcripts coming in at various volumes (20,000 in summer months and 4,000 in non-summer months), the NCAA challenged us to come up with a better way for them to process these transcripts.

In any given year, it is unknown how many students will register with the eligibility center and seek certification through the NCAA. Consequently, the NCAA estimates that nearly 65% of their volume costs are variable


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