In our last post, we talked about the right and wrong language to use with in-plants. We learned that what is important to the plant manager is not always what is important to their boss (the C-Level executive). While the plant manager is often consumed by day-to-day production concerns (quality, on-time delivery, customer satisfaction), the C-Level executive is typically more focused on the financials. In this blog, we will talk about how the value and benefit of the in-plant is different for the manager and the executive and the effect of internal and external factors.
The benefit of the in-plant to the managers is that it provides jobs for them and their staff. In addition, since they had a hand in building it and they have relationships with staff and customers, it provides a sense of pride for them. The value proposition for them is that the in-plant provides a convenient, fast service and that meets their customers’ needs.