Microsoft Legal Department Streamlines Paper Processes

psigen1Microsoft Corporation is an American multinational software corporation headquartered in Redmond, WA, that develops, manufactures, licenses and supports a wide range of products and services related to computing.

The company was founded by Bill Gates and Paul Allen on April 4, 1975. Microsoft is the world’s largest software maker measured by revenues. It is also one of the world’s most valuable companies.

The Problem

Microsoft’s Legal and Corporate Affairs (LCA) division had a paper problem that needed a resolution. For example, the Legal Team was buried in paper records, and with strict requirements on their record-keeping process, paper was creating business bottlenecks due to the inefficiencies of physical records.

The records facility was growing at a rate of 3,000 files per month, adding to the already 35,000 files in storage. Many of the les, up to two reams in length, were difficult to manage, and retrievals were creating an adverse impact on team efficiency.

“Retrieving les was a lengthy and complicated process,” said Joe Do, Microsoft Program Manager for Corporate Records and Contract Automation. “Record clerks were inundated with requests for les, and records were constantly being copied and recreated to provide the Legal Team with working copies.”

The PSIGEN Solution

The PSIGEN solution was selected for its ease of use, relative cost, and its level of integration with SharePoint. The Department now uses PSIcapture workstations and Canon scanning hardware to process existing and incoming records.

“Physical records are now reviewed and passed on to the Imaging Team for scanning. This has reduced our physical les down to minimal size and allows for retrieval of digital les through the SharePoint search feature. It also allows the business virtual access to the records 24 hours a day,” said Do.


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