An IT manager from a Fortune 500 department store chain contacted ESP/SurgeX to help him solve recurring equipment related problems at many of their retail sites.
The IT servers at these locations, a mission-critical component to store operation, were frequently shutting down because the UPS devices they were attached to were failing. The problems were happening on a consistent basis across all of their sites, regardless of the equipment brand.
Their initial reaction was to assume the UPS equipment was defective and expected the replacement would function properly.
When the problem persisted they thought it could be power related and reached out to ESP/SurgeX for help.