During the last 20 years, we have seen a fundamental shift from analog to digital content, allowing organizations to increase capabilities, efficiencies and turnaround times. However, this digital shift has not all been smooth sailing; it has demanded organizations to respond by changing technically, culturally, operationally, and in terms of improving skillsets and overall business strategies, or risk falling behind competitors.

Organizations need to ensure they are ready and willing to enable change from within, whether they decide to move toward digitizing processes or creating an efficient and automated digital operating model that can be accessed remotely by all customers, employees and geographical units.

As technology continues to grow and evolve at an accelerated pace, leading organizations understand that they need to be flexible, efficient, integrated and compliant while maintaining a superior service or product to be competitive. This evolution in technology also creates opportunities; for instance, the rise of Software-as-a-Service (SaaS) has lowered barriers to entry for enterprises that are increasingly relying on digital processes and that have evolved their operating models accordingly to keep pace.

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