Cody, WY – November 2nd, 2016: BEI Services is has done it again, addressing Service Department woes with an intuitive and thoughtful solution designed to develop both technicians and service management with absolute accuracy and ease. If you ask any Service Manager they will tell you that tracking and trending technician performance, setting goals and staying on top of it is just about a full time job in and of itself. This is an issue, and one that hinders most office technology dealerships that is realized through increases in spending and inadequate profit margins. Enter, BEI and Tech Assessment… Imagine handing Service Mangers a tool to quickly set technician specific expectations based on overall dealer and individual technician performance for vital stats such as: Start and End Times, Territory Integrity, Gross and Net Calls Per Day, Managed Pages and Average Call Durations.
Game over… but wait, that’s not it. Let’s set goals where and when they count, and make sure they are statistically realized to ensure your service manager is hitting the mark. Within Technician Assessment, Service Mangers have access to a smart goal system based on probable call reduction. With access to National model specific performance benchmarks Tech Assessment will identify problem models for technicians and recommend goals for performance improvement that can be set on a per tech basis. This means that a bullseye is painted directly on the models that will have the most positive impact on your service operation.
Constant and archived note taking ability will also serve your company as a Human Resources companion, allowing for a detailed audit trail and formerly unrealized path to performance accountability.
In conjunction with Technician Assessment, the soon to be released Service Leadership Accountability and Scheduling program is designed to assist service management achieve a high level of performance for their personnel at any level in the organization. Managers can create expectations and goals for their teams and view comparative statistics to see how they are performing relative to those expectations as well as relative to other teams in the organization. This program will then assist managers in scheduling targeted audits that are most needed to meet set performance expectations. The program will analyze performance markers and expectations set by managers in order to assist in scheduling audits, performing reviews and establishing specific performance goals for their personnel.
Contact BEI Services today for more information on these new tools.
About BEI Services
For more than 20 years BEI Services has been the trusted provider of unbiased imaging device and technician performance benchmarking. BEI offers a complete array of software tools designed to address every aspect of Service Department performance and profitability. Exclusive solutions including Advanced Comparative Reporting, Effective Workload Distribution Territory Management, Technician Compensation, Technician Assessment and Coaching and Advanced Inventory Management (AIM) are utilized by the most respected and awarded dealers and manufactures in the imaging industry today. A no-cost performance evaluation is available. For more information, visit www.beiservices.com or call 307.587.8446.