Is A Poor Customer Experience Haunting Your Office Technology Business?
By Katie Lanpher, GreatAmerica – October can be a spooky time, but a poor customer experience can haunt you any time of the year. The vendors you choose to do business with, and their processes and capabilities can absolutely impact your ability to retain your customers.
When it comes to how your finance source will go about helping you administer contracts, it pays to be your own advocate and hold a magnifying glass up to their capabilities, as well as their values, to ensure a good fit. How can you make sure a poor experience with your financing source doesn’t haunt your efforts to create a positive customer experience? Ask yourself these questions before choosing a finance source for your office technology business.