Impact Receives 2019 Ricoh Circle of Excellence Award & Prestige Certification

LAKE FOREST, IL – November 1, 2018 – Impact, a leading managed service provider, has been honored with the 2019 Ricoh Circle of Excellence Award. Impact has received this distinction for the last seven years, every year since 2013 (based on Impact’s acquisition of Illinois Paper & Copier Company, January 2017). In addition to the Ricoh Circle of Excellence Award, Impact also had seven Service Engineers achieve the Ricoh Prestige Certification.

The Ricoh Circle of Excellence Award honors the top dealers in the United States based on technical expertise and quality of service, model certification, efficiency, response time success rates and overall customer satisfaction. A Circle of Excellence Award signifies a quality business relationship with Ricoh that is unmatched by Impact competitors. Only 30% of Ricoh dealers receive this award annually.

Nationally, only 43 out of over 350 Ricoh dealers have at least one service technician achieve Prestige Certification, and this year, Impact had seven Service Engineers obtain the certification. This is the highest level of attainment for service engineers within Ricoh’s RFG Circle of Excellence program. This year, over 1,750 technicians participated, and only 93 in the country received the Prestige Certification.

“Earning a Ricoh Circle of Excellence Award is a true honor for any dealer. For Impact, we want to continuously provide the best service possible for our clients, and this award proves our commitment to doing that,” said Jeff Ford, Vice President of Client Experience. “Additionally, we could not be more proud of our seven technicians who have earned the Ricoh Prestige Certification this year.”

Impact’s service team guarantees 24/7/4 response time to any service request, and a guaranteed 30-minute response time to any phone-based service requests.

About Impact Founded in 1999, Impact is one of the fastest-growing managed services providers in the nation, employing over 550 industry experts at 17 locations throughout the Midwest and West Coast. Beginning
as a hardware dealer in an increasingly stagnant industry, Impact expanded into the business process optimization sector, helping businesses to reduce redundant, manual processes with intelligent automation. Today, Impact specializes in the conception, development and execution of customized strategies and solutions that improve technical, financial, operational and creative aspects of a business. The Impact suite of services includes Intelligent Process Automation, Managed IT & Cloud Services, Print & Document Management and Branding & Marketing. Recognized for rapid growth, continued innovation and company culture, Impact has been listed as an Inc. 5000 “America’s Fastest Growing Private Companies” nine years in a row, Entrepreneur Magazine “Top Company Culture” and Chicago Tribune “Top Places to Work.” In 2019, Impact will celebrate 20 years of successful growth with continued plans for rapid expansion in sales, solutions, employees and locations. For more information, visit

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