Think of municipal government, and you probably think of red tape, paperwork and inefficiency. But that’s not the full story. There are plenty of examples of local governments that have changed their workflows by digitizing or automating their processes—and thus changed the way they operate.
These cities and towns are turning to workflow automation solutions to save money, increase productivity, secure data and improve customer service.
These changes are coming none too soon. A 2013 International Data Corporation (IDC) survey found that 58 percent of processes that served constituents and 46 percent of internal processes in government used paper forms.
The survey also showed that government was lagging behind the private sector, with only 36 percent of respondents believing that their workflow was effective and efficient, versus 52 percent in private industry.
That same study found that if those government offices could implement better workflow management, they could reduce their costs for certain services by up to 9 percent.
Transforming your office doesn’t have to be hard. One of the easiest ways to do this is to invest in technologies like multifunctional printers and copiers from companies like Kyocera, document solutions tools, and other workflow automation software. These technologies won’t just speed up your workflow process, but will also allow you to manage your data security and privacy more effectively. But there are other ways, too.
Here are three local governments that are leading the workflow transformation revolution.
1. Cape Coral, Fla.
There’s good reason Cape Coral won the annual Center for Digital Government (CDG) 2017 Digital Cities Survey award for towns with populations between 125,000 and 249,999. The city has been making major inroads in automation and security over the last few years.