Customers Bring New Knowledge Back to Work after the DocuWare User Conference

By Joan Honig, DocuWare – The 2018 DocuWare User Conference, held the first week of December in Philadelphia, was a highlight of the year for both DocuWare users and the DocuWare team. More than 200 users from around the US and beyond returned to their organizations with fresh know-how that included best practices and shortcuts, along with plans for expanding their use of DocuWare.

Anna Franklin, Finance Director at Icon Relocation, Ltd. traveled to the conference from the U.K. Icon provides relocation services to blue chip companies including Sotheby’s, Pizza Hut, Sapient and Tesco Stores Ltd. “What I learned about web forms is definitely coming back to my company. I had heard about web forms before, but I didn’t understand how they work, how they could be put together,” she said. “I will probably start by reinventing our onboarding process. Our operations area uses a homegrown solution. DocuWare Forms could complement it. DocuWare would enable better data flow. The data would also be centralized rather than stored in multiple locations.”


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