Expert Services and Chat-Based Support help improve customer productivity
January 23, 2019. Wheaton IL. Aleyant, an innovative leader in providing robust software services to the graphic communications industry, today announced the availability of new services, added to its industry-leading customer support platform. This includes Expert Services to assist customers with their Pressero and eDocBuilder configuration, eDocBuilder templates, pricing engines, advanced technical support, etc., as well as chat-based support for fast answers to customer questions. Phone support is also included in our new Expert Services in an effort to keep our customers’ businesses running smoothly.
“At Aleyant, we have always prided ourselves on providing the best possible customer support and responding quickly to customer inquiries in order to exceed customer expectations,” said Greg Salzman, Aleyant’s President. “These latest additions to our customer support infrastructure take that to a new level. We are pleased to offer Expert Services as part of our standard, professional and enterprise software maintenance plans, as well as chat-based support. This makes it easier for customers to access and utilize the expertise and support they need in order to ensure their ability to support their own customers in a timely manner.”
In addition to the current ticket-based system for customer support, Pressero and eDocBuilder now include a new chat option located directly within the respective admin sites. “With our global support infrastructure,” Salzman added, “chat support is available 24 hours per day.”
For additional information about Aleyant offerings, please visit www.Aleyant.com or call +1.630.929.0104.
Founded in 2005, Aleyant, a Volaris Group company, is an innovative leader in providing robust software services to the graphic communications industry. Aleyant creates web to print, estimating & production, and prepress automation workflow software for graphic arts professionals. By unifying production processes, we expand our customers’ ability to be more available, efficient and profitable.
Aleyant’s flagship web-to-print software, Pressero®, is a highly customizable retail and business-to-business storefront interface and has launched many of its clients into the exciting world of Internet-based print sales. Aleyant also offers a web-based online design and variable data publishing (VDP) system, eDocBuilder™, as a separate product, as well as Aleyant tFLOW, is an affordable yet powerful digital workflow automation and customer service solution for commercial, large format, label, and specialty graphics. tFLOW simplifies difficult file management tasks and processes to optimize efficiency and production throughput.
Aleyant PrintJobManager™ is a cloud-based print job manager solution that quickly generates estimates and market-driven pricing, provides job management, raw material, inventory tracking and planning across a wide variety of print production technologies and applications. It includes a Zapier account for connectivity to over 900 apps.
Aleyant solutions are already integrated with multiple MIS and web-to-print systems and are easily integrated with other third-party offerings commonly used in printing operations.
For additional information about Aleyant offerings, please visit www.aleyant.com or call +1.630.929.0104. Our blog can be found at blog.aleyant.com.