By Phil Robson, DocuWare – DocuWare is an international company and technology innovator with a long history of achieving industry firsts. Our customers’ expectations of Software Support are high. My team and I do our best to not only meet these expectations but to exceed them.
When I first started programming and supporting software some 29 years ago, one thing became apparent to me quite quickly. That is, if you do not know where you are in solving the problem, then chances are you will not solve it – unless you get lucky.
In the same way that a cave explorer runs a string line as they progress in the cave in order to be able to find their way out again, a good support technician will do the same thing in a virtual sense. In that way we always know where we are in the maze of information and can easily backtrack when we run in to a dead end.
Click here to read the rest!
How the Principles Behind DevOps Can Transform Your Business
