Here’s the message that appears on Saratoga Technology Solutions’ website:
We hope you have had a great start to 2017. We value your relationship and would like to thank you for your continued business. We have some exciting news to tell you about.
Advanced Office Systems, Inc. and Saratoga Technologies are joining forces. We have already begun the process of merging our businesses together. The process will be swift and painless and will feature a host of new benefits for you, our valued customer. Now this may raise all kinds of questions so we would like to allay any fears you may have by answering some of the most common ones right now.
- Is Saratoga Technologies going to honor my current service contract, service agreement, service plan or other currently fixed plan(s) that I may have now with Advanced Office Systems? –YES. Any current, signed agreement you are under will be honored both in price and service level for the term you have signed for. We only want one thing – a completely satisfied customer.
- What is happening to the staff of Advanced Office Systems? –We are all coming on board with Saratoga. We will continue to serve your account just as we always have. We will be full time employees working in the same capacity as we did before.
- Will you be moving your offices? – We will operate out of the Advanced Office Systems building and welcome the Saratoga team as they make this their new Knoxville location. We will continue to fully serve and support the entire Knoxville/Chattanooga, TN market with our complete offering of on-site services. Please visit www.saratogaus.com for more information on our locations and service offerings.
- If I currently have a lease with A.O.S. Leasing, will I continue to pay them as usual? – Your existing lease with A.O.S. Leasing has also been purchased by Saratoga’s own leasing company and in future payment will need to be made to Saratoga Financial Services. Any signed lease agreement will be honored and carried out through the duration of the term in which you have signed for. You may remit all lease payments to Saratoga Financial Services, 10645 Dutchtown Rd, Knoxville, TN 37932.
We wanted to provide our customers with several things only a company of Saratoga Technologies breadth and depth could provide, such as 24/7 support, extraordinary purchasing power which ultimately gives you more for your money, complete business solutions, total printing solutions, computer network support, communication solutions and software development. Our goal is to marry the two businesses and emerge as the premier copier/printer/imaging and total technology provider in the greater Knoxville/Chattanooga, TN region.
We are excited for you, our customer, because of the new products and services that will be made available to you. We will have more computer, printer and copier technicians and engineers than are currently available at AOS and that means a bigger and even better team; not to mention the addition of three new divisions that AOS is not currently providing. I want to emphasize the fact that the level of service our customers are accustomed to will not diminish, in fact it will only improve. In addition to our current offerings of Savin, Canon, Riso, and Sentry File let’s take a look at what our new combined company can now offer.