HAMMOND, LA – February 20, 2018 – Barrister Global Services Network, Inc. (“Barrister”), the leading woman-owned technology services provider, announced record operational results for Q4 2017, achieving record results in all aspects of its service delivery.
Debra Bowers, President and CEO, commented, “We have defined Key Performance Indicators (KPIs) for every aspect of service delivery. We achieved record results in both first time fix (FTF) and Service Level Agreement (SLA) achievements. These results are indicative of the “new” Barrister. We have invested significantly in the customer experience. We have vastly improved operating efficiencies and implemented process improvements that directly impact the end users service experience. We have committed our entire organization to our transformation of providing predictable and repeatable service nationwide.” Ms. Bowers added, “Our fiscal year 2018 has begun with exceptional growth. The industry demand remains exceedingly strong and we anticipate continued success in 2018 through the combination of increased output from recently added field capacity, enhanced scheduling and optimization of our global command centers, as well as various initiatives implemented across the Company over the last year to improve operating efficiencies. Dealers and OEM’s are enthusiastic about our service offerings in all major product categories of service. The breadth of our offerings, combined with our focus on world class service delivery that consumers want and expect, are attracting an ever-wider array of customers. We are arguably the go-to partner in printer services today. We have the breadth and scale to support any environment.”
Stacey Powell, Barrister COO, added, “Looking ahead, we will continue executing the components of our strategic plan – investing in substantial capacity expansions to capitalize on demand, providing market-leading, innovative and high quality services that exceed customer expectations, and maintaining our focus on operational efficiency improvements to ensure we continue to deliver world class service.”
About Barrister Global Services Network, Inc.
Barrister Global Services Network Inc., is a premier provider of nationwide field services, primary IT related. Barrister is one of the oldest and largest woman-owned service companies in the United States. Offering best in-class field service, technical support, service call management, logistics, help desk and customer care services.