A Tale of Two Industries – A Revolution in the Cloud

By John Mancini, DocuWare – ”It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity, it was the season of Light, it was the season of Darkness, it was the spring of hope, it was the winter of despair.” (Charles Dickens, A Tale of Two Cities)

When I think about this industry and where it is headed, sometimes I can’t quite believe how much things have changed – and will continue to change.  Amidst myriad content management options available to users (that’s a good thing!) and all of the opinions about those options (is it ECM? Is it content management? Is it content services?), sometimes we get thrown into the kind of confusion that Dickens discussed back in the 19th century.

A lot of this industry upheaval centers around the impact of the cloud on enterprise computing models. And indeed, if I think about how perceptions about the cloud have changed, in just the span of the past five years, it truly is a tale of two industries – pre-cloud and post-cloud.

In 2012, AIIM asked this question of 300+ end user organizations:


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