By Maegan Lujan, Toshiba America Business Solutions – As expectations for a positive customer experience rise and directly impact revenue and profit, the internal challenges for bars, restaurants and hotels increase too.
The stats are clear:
- A one-star increase on Yelp correlates to a 5-9% INCREASE IN REVENUE.
- After just ONE negative experience, MORE THAN 50% OF PEOPLEwill never go back to business.
- 38% OF ALL CUSTOMER COMPLAINTSare on social media and review sites.
SOURCE Toshiba America Business Solutions