DALLAS TX, MARCH 21, 2017 – Technifax Office Solutions announced today that it has been recognized as a Platinum Level Service Provider by Sharp Imaging and Information Company of America (SIICA) for its high level of achievement in critical areas of service delivery. The program was designed to distinguish service organizations that not only meet but exceed performance benchmarks and the implementation of industry best practices in this area.
Receiving the Platinum Level Service Provider Award means that Technifax Office Solutions meets several criteria, demonstrating excellence in training, education, service, support, and customer satisfaction. Technifax has also shown its commitment to training by having archived certification on all current models as well as a certification in a Network discipline. These are in addition to having written service escalation processes, following preventive maintenance guidelines and practicing written total call procedures to maximize average copies between visits.
“We are honored by the title and what it represents,” said Michael Moon, President/CEO and founder at Technifax Office Solutions. “We have always been dedicated to offering exceptional customer service and best-in-class technicians. We do that by providing our staff with advanced technical training and ongoing professional development.”
As a Platinum Level Service Provider, Technifax Office Solutions is designated as having demonstrated superior customer support, effectively leveraging remote diagnostic technologies, and delivering consistent performance and quality.
About Technifax Office Solutions: Technifax is 30 year old technology firm headquartered in Dallas, Texas with a branch office in downtown Fort Worth. Technifax has built its reputation on a long history of customer satisfaction and its experience in supporting businesses and organizations of all scopes and sizes. To learn more visit www.technifaxdfw.com. Check out our blog on Facebook (technifaxdfw), connect with us on LinkedIn (technifax-office-solutions), or follow us on Twitter (technifaxdfw).