New Efficiency Thanks to WebCRD
“WebCRD has made the difference in our business. I don’t know where we’d be without it. In less than a year we have processed 17,000 orders with WebCRD, and last month we received only three paper work orders. Customers love the system!” – Raj Nadrajan, Director of Document Solutions
Serving the needs of over 25,000 students and 3,500 faculty and staff over the course of 40 years, Simon Fraser University’s in-house Print Center was struggling with inefficient processes, increasing workloads, and unhappy customers.
“WebCRD’s PDF capabilities, complete job ticketing flow-through to the print engine, and full web submission solution is unique,” explains the Program Manager for Production Systems who was instrumental in bringing SFU and RSA together. “There isn’t a product that offers the breadth of functionality that WebCRD does. RSA was absolutely outstanding in project managing the implementation. It was quite impressive to see.”
WebCRD not only dramatically improved how jobs came into the Print Center, it also greatly increased the information available about the shop’s constant stream of jobs and revolutionized the ability to manage them.
With WebCRD as the center of the shop’s operations, the SFU Print Center now has pains of another kind…growing pains. “In days where everyone thinks printing is going down, we are continuing to grow,” says Nadrajan. “The number of jobs coming to the shop is greatly increased….. But WebCRD is helping us commit to new jobs and to deliver.”
Click here to read this RSA Case Study
https://industryanalysts.com/32216_rsa/
