Every business understandably wants to increase their profit margins, and Managed Service Providers (MSPs) are no different. There’s one simple, industry-recommended way for you to do so:

By using a Network Operations Center (NOC).

Take it from one of our many partners who saw revenue and profit margins skyrocket after using a NOC. According to Ethan Tancredi, President of MySherpa, his company was able to increase revenue from $500k to $3M and “generate a 50% gross profit margin on Continuum’s [NOC] services, which has helped [them] grow the company at a double-digit rate consistently over the past eight years.”

You know using a NOC can be great for your MSP business, but how specifically can it improve your profit margins?

4 Key Benefits of NOC Support

1) Provide after-hours support so your staff doesn’t have to 

IT management has evolved into a 24x7x365 endeavor these days, as businesses operate internationally and never rest. Unfortunately, your staff needs rest. A crisis can occur at literally any time, but it would be impossible (not to mention very expensive) to find in-house technicians willing to sacrifice all their nights, weekends, and holidays. With NOC support, you’ll have a dedicated team working around-the-clock to proactively resolve any issues that may arise, ensuring that your clients avoid costly downtime and remain happy with your managed services.

2) Free up your technicians to focus on projects that actually produce revenue

Monitoring networks and performing routine updates through all hours of the night are important services to provide for your clients; unfortunately, they’re also rote, tedious tasks that don’t actually generate additional revenue for your MSP. Imagine if your technicians were solely focused on relationship building that leads to upsell and cross-sell opportunities.

For example, creating value-added service packages for your clients that focus on desktop management, hosted emails and cloud storage is a great way to diversify your offerings beyond just network monitoring or break-fix support. Diversification is the key to growing your client base and bottom line, and that takes time from your technicians, time that could be freed up by using a NOC.


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