BEI Services offers the most utilized turnkey, self-funding technician incentive program in the industry that is proven to drive service performance to staggering levels.
Our program is unique in that it is based on our exclusive national model specific performance data, encouraging technicians to meet or exceed minimum national standards per model. Technicians are rewarded based on service call quality, installing the right parts and getting equipment to run as long as possible between service calls.
Technicians are also incentivized to fix your customers equipment right the first time, without having to return due to a call quality issues or not having the correct parts. Most dealerships recognize a 20% reduction in service costs as a result of the program and an increase in customer retention and satisfaction.
Features:
- True ‘pay for performance’ incentive program that is results based.
- Easily administered.
- Compensates technicians for doing the right things:
- Improving efficiency, productivity and machine performance.
- Making the right parts decisions based on prolonging machine up time.
- Completing more quality service calls.
- Completely customizable per dealership.
- Provides various performance reports (can be set up for automated delivery) outlining how bonus was earned and highlighting areas where there is additional bonus potential.
- Provides the ability to hold technicians accountable for car stock inventory variances.
- Trend technician achieved first call effectiveness, call back and hold for part percentages over time.
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