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Every organization wants happy customers. The challenge is that they are not always proactive about ensuring that all touchpoints along a customer journey are optimized to promote a meaningful customer experience.

Join Keypoint Intelligence – InfoTrends’ Group Director Matt Swain and Webinar panelists as they discuss what factors influence customer experience, as well as strategies for how delivering on meaningful experiences in the future.

In this webinar, you will learn:

– How the bar for what defines a “good” customer experience continues to rise
– The importance of coordinating efforts internally across functions and lines of business
– How various factors contribute to a positive or negative customer experience
– Strategies for delivering a meaningful customer experience


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