New customer management solutions allow for improved sales and contact management
Fort Worth, TX—Thursday, April 6, 2017 ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced the release of e-automate® software v17.1. E-automate is the premier solution for office technology dealers and field service providers, delivering cloud-based ERP software to more than 1,500 dealers around the world.
Version 17.1 is e-automate’s Customer Relationship Management (CRM) release. It is the second in a series of updates focusing on specific areas of the software. Arranging software releases to concentrate on an individual area of functionality gives ECi the ability to provide more in-depth, high-quality solutions.
The primary enhancements in this release are the addition of item usage calculations and item yield warnings on sales transactions. Both are designed to help improve supplies management. This release also strengthens contact management through the addition of duplicate contact warnings and identifications, inactive contact history and multiple job titles for a single contact. Upgraded options to show or hide items on sales transactions, picking lists and packing lists provide more flexibility and efficiency for customer invoicing and shipment processing.
“Giving our customers the tools they need to increase sales and boost their business processes is key to e-automate’s development,” said Laryssa Alexander, President of ECi’s Field and IT Service Division. She explained that this release tightens the integrations with Naverisk™ RMM software, HP® Smart Device Services, and Exactor® sales tax software. “We are always seeking new opportunities to provide value and integrations like these help to reduce manual effort, refine workflow, and increase competitiveness.”
“The e-automate 17.1 Customer Relationship Management (CRM) release continues to raise the bar not only in reliability but also with features,” said Marty Bleck, National Sales Director and System Administrator for General Communications. “With improvements in duplicate contacts, job title updates and AR console upgrades, the e-automate 17.1 CRM release increases the efficiency of all users, allowing them to get more done in less time. Being able to participate in the 17.1 CRM beta program has allowed me and other e-automate beta participants to have a firsthand impact on creating a stable release for all users. The communication between the beta participants and the ECi staff has made this a smooth process.”
To learn more about e-automate and its suite of surround solutions, please visit the website.