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East Tennessee Human Resource Agency (ETHRA) is a regional service agency in Eastern Tennessee that provides services such as child nutrition programs, housing assistance for low-income families, transportation, workforce development and community corrections for 16 counties. They are a nonprofit organization with 425 employees that receives government funding for the dozens of programs they offer to the community.

“Because of the type of work we do and where we receive our funding, we are audited frequently,” said Cyndie Cecil, Support Services Manager for ETHRA. “We generate a lot of paper. It has to be moved from the county offices to the main office, where it is archived. We have auditors here all the time for different programs and we have to be able to provide them with all the records they need.”

“PSIGEN offered us a very versatile product,” said Cecil. “It worked well with the document management software we already had [M-Files] and it was available at a good price point.”

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