The following appears on blog.infotrends.com
Pat McGrew – Getting to an automated workflow requires the right tools and workplan. In some organizations the solution is to rely on the hardware vendor who brought the hardware in to recommend the most efficient workflow tools.In other organizations the policy is to do an independent search to find the tools that will work best. In either case, the burden is on the workflow team to understand what is available in the market and how it might improve their overall efficiency.
One approach is to look for vendor-neutral workflow options that support the major hardware vendors and open interfaces to share data and reporting. The same criteria will always apply: great user interface, easy-to-use tools to automate, and an organization that will back up the tools with great training and support.
Rochester Software Associates (RSA) meets the brief with three products that provide the workflow infrastructure that an organization needs. And, while best known for supporting the in-plant and corporate print environments, digital print-for-pay companies will find that the combination of ReadyPrint for makeready and job submission, QDirect for output management, and WebCRD for job submission and rules-based automation provides an excellent infrastructure.