“With the average age of a network administrator now 36 years-old, copier dealerships are beginning to realize that an outstanding customer experience involves more than answering the phone,” commented Darrell Amy, Chief Innovation Officer at Dealer Marketing. “Based on my experience with our millennial team members, they want to text and instant message.”
Dealer Marketing will be providing support to help clients integrate LiveChat into their websites. The team will also be developing a guide to help dealers establish best practices for online chat in both the sales and service areas.
“As we think about dealership websites, there are three core audiences: prospects, current customers, and recruits. We want to make sure that our clients’ websites provide the best possible online support experience.”
Dealers can learn more about LiveChat and other ways to enhance their online customer service experience next week on a live webinar. Learn More.
About Dealer Marketing
Dealer Marketing helps copier dealers win by providing managed marketing services to office technology dealers. Services include website design, product catalogs, blogging, social media management, and search engine optimization. Learn more at www.dealermarketing.net.