As the saying goes, you only get one chance to make a first impression. For the average managed services provider (MSP), that chance comes once your client signs on the dotted line.
Managing the client onboarding stage is a must, because once this process begins, your client sees your service delivery team in action for the first time. Do it right, and you will quickly establish trust and confidence.
Get it wrong, and your client relationship may be short-lived.
Keep reading here!
The Future of Managed IT Services with CEO Michael George – MSP Radio Podcast