Car Dealership Improves Customer Service by Streamlining Business Processes

Moritz of Fort Worth, a large car dealership, implemented DocuWare to simplify their work processes, bringing transparency to repair orders and the processing of warranty claims.

Consolidating paperwork from four locations to one digital archive improved customer service, increased efficiency and strengthened document retention standards, shielding the company from fines for missing documents during an audit.

Solution

Moritz reached out to their IT vendor and Authorized DocuWare Partner because they have in-depth knowledge about car dealership documentation requirements and their existing dealer software, Reynolds & Reynolds.

They provided Moritz with a vision of how they could integrate DocuWare into their current IT landscape, cost-effectively storing electronic documents that were not created in-house with the ability to add them to a repair order or other information packets. Their dealer software’s document management system could not perform this feature.

DocuWare’s functionality, flexibility and price point were influential. Dealerships typically have a high employee turnover rate and Moritz knew that they would constantly be training new employees to use the system, so ease-of-use was critical.


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