Sarasota, Florida 5-9-17 – Rite Technology was presented the SHARP AAA Platinum Service Provider award from Sharp Imaging and Information Company of America (SIICA), a division of Sharp Electronics Corporation, in recognition of their high-level achievement in the critical areas of customer service and service delivery. RITE is the only Sharp Dealer in the Southeastern United States to have this designation and it is the highest possible service designation awarded by Sharp. The award was officially given on February 1, 2017; but presented on May 9, 2017.
“It is an honor for us to receive the SHARP® AAA Platinum Service Provider Award,” said RITE Technology’s CEO David Polimeni. “We are proud to work with Sharp products which are among the most valuable in the line-up that we offer. Rite Technology is dedicated to providing an unprecedented level of customer service with best-in-class technicians and knowledgeable sales personnel that make sure each model purchased perfectly fits the client’s needs.”
The Sharp program was implemented to acknowledge service organizations that exceed benchmarks in performance and applications of “industry best practices” in this area. Several requirements must be met to be eligible, which are: exceptional education, training, customer satisfaction, and service support. Once recognized, the companies must show continued commitment to their training by achieving certification in a Network discipline alongside archived certification on all of their current models. Additionally, the organization must demonstrate a commitment to customer satisfaction by: having written service escalation processes, practice their written total call procedures, and follow-through on all preventive maintenance guidelines to augment mean copies between visits.
Rite Technology has exhibited superior customer support by assuring all logical solutions have been applied before generating support tickets with Sharp’s technical hotline. Furthermore, RITE leverages their remote diagnostic technologies, updates their tickets in a timely fashion, and continues to display consistent quality and performance while using Sharp’s authentic parts and supplies.
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About RITE Technology – Established in 1989. RITE sells and services document systems such as: printers, copiers and multifunction devices; software solutions to maximize office efficiency, as well as electronic presentation systems. With a laser focus on “exceeding Customer expectations and caring for employees,” RITE has achieved an exceptional ability to excel in customer satisfaction. No matter the size of the client, whether few employees or thousands, RITE has an eye for driving technology change and creating results focused office efficiency.
About Sharp Electronics Corporation
Sharp Electronics Corporation is the U.S. subsidiary of Japan’s Sharp Corporation. Sharp is a worldwide developer of one-of-a-kind home appliances, networked multifunctional office solutions, professional displays, robotics and energy systems.
About Sharp Imaging and Information Company of America: Sharp Imaging and Information Company of America, a division of Sharp Electronics Corporation, markets the advanced, MX Series multifunction printer (MFP) systems that help companies manage workflow efficiently and increase productivity. As a leader in security within the MFP industry, Sharp MFPs feature the Sharp OSA® development platform, which seamlessly integrates network applications to create a personalized MFP that can meet virtually any business need, and Scan2 technology, which scans two-sided documents in a single pass to enhance scanning reliability and preserve document integrity.
For more information on Rite Technology’s business products, contact Rite Technology – 1744 Independence Blvd, Sarasota, FL 34232. For online product and service information, visit our web site at www.ritefl.com.
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