The Two Biggest Factors That Determine Your HP Rate Are In Your Control

Is your Hold for Parts number above 12%? Brace yourself. That number is costing your dealership.

BY: BUD KARAKEY, BEI – In a typical month, BEI Services monitors over 800,000 service calls, performed by 14,000+ technicians. One statistic we watch closely is the percentage of calls a service team cannot complete because they don’t have the right part. That’s right, the dreaded Hold For Parts (HP) call status. What strikes us…


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