The Two Biggest Factors That Determine Your HP Rate Are In Your Control

Is your Hold for Parts number above 12%? Brace yourself. That number is costing your dealership.

BY: BUD KARAKEY, BEI – In a typical month, BEI Services monitors over 800,000 service calls, performed by 14,000+ technicians. One statistic we watch closely is the percentage of calls a service team cannot complete because they don’t have the right part. That’s right, the dreaded Hold For Parts (HP) call status. What strikes us…

Click here to read the rest!

Darrell Levin of BEI speaks at Lexmark Road Show in Montreal VIDEO