Why People, Not Just Systems, Need to Transform in the Office Equipment Industry
By Tawnya Stone, GreatAmerica – “There are no legacy systems, just legacy thinking.” I heard this concept introduced at this year’s Mulesoft Connect conference by one of their customers. It resonated so well with the audience that it was repeated multiple times throughout the remainder of the sessions.
Most people have never heard of Mulesoft. It is software with the primary purpose of connecting back-end systems by creating reusable capabilities that can be utilized across organizations. However, it is responsible for many household names and their innovative offerings to the commercial and consumer markets.
Let’s break down the concept of legacy system. Many dealers are using systems that have run their business for decades. One could argue that there are definitely legacy systems in the office equipment ecosystem. However, the key is to evolve our thinking. System connectivity is the key. Here are some questions that I think office technology dealers should be asking themselves:
- Why should we have to enter the same information more than once?
- Why can’t we easily use our data to create intelligence to help the decision making process?
- How can we automate manual tasks that are necessary to the process but not adding value to our customer?
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GreatAmerica Financial Brings Home Three Distinct Honors from 2018 Global MPSA MPS Leadership Awards
