By ANTONIN MASOJIDEK – We often talk about how print management and document capture makes organizations more cost-efficient, productive and increases document security. But one area that has a big impact, but often goes unnoticed, is how YSoft SafeQ enables print administrators to be more efficient.
Anything that can help IT be more efficient means IT resources can be spent adding value elsewhere. Recently, a bank customer told us he had twelve IT personnel supporting print infrastructure and now, with YSoft SafeQ, five of them can now work on other important projects.
So what part of print management and document capture is currently taking IT’s precious resources? While consolidating hardware infrastructure is important from a capital expenses point of view, there are other costs that factor in the total cost of ownership for print services besides the printers themselves and the consumables. These include managing print servers, distributing print drivers, servicing IT help desk tickets and managing multiple vendor contracts.
IT Help Desk – I need help printing on a printer!
In the bank example above, IT staff were freed up largely in part because staff no longer had to help employees print on local printers when working in another office. Typically, when an employee needed to print from another building or when in another office they filled out an IT help desk ticket to get direct access to the local printer. In a large organization, this problem is scaled multiple times a day, every day.
