As you probably know by now, Nuance was one of many companies hit with a malware incident. I’m hearing from many of you that you’re able to connect to the service and you’re all good.
Here are updates Nuance has posted, including some links that you may find helpful.
July 8, 2017
Services and systems continue to come back online following the global malware incident that impacted Nuance. Today we are pleased to announce that full licensing functionality has been restored for Power PDF, Omnipage and PaperPort.
Our customers remain our priority and we continue to work around the clock to restore our systems and resume functionality across our products.
July 7, 2017
Today we have important updates regarding two NDI services that are now back online:
1) We are pleased to report that licensing and activation is fully restored for Equitrac Office & Express. Should you have any issues using our standard licensing process for Equitrac Office & Express, or have questions or licensing needs for other solutions, please contact your NDI sales representative to escalate the request.
2) The Customer Support portal is now back online. Please visit nuanceimaging.custhelp.com to log requests and receive updates on current support issues.
Thank you for your continued patience. We continue to work around the clock to restore our systems and ensure continuity for our customers. We will provide additional updates as soon as we have news to report.
July 4, 2017
This is an update on the June 27, 2017 global malware incident that affected many companies and organizations worldwide.
As soon as we became aware of the situation, we took action to contain the malware, including taking certain systems offline regardless of whether they had been impacted. Our teams are working around the clock to bring these securely back online as quickly as possible.
While we are continuing to process a limited number of orders manually, the NDI licensing platforms remain offline. We have enacted an emergency action plan for licensing, so if you have an urgent need, please contact your NDI sales representative who will be able to escalate the request.
Our IT team, supported by subject matter experts, is working tirelessly on restoring these environments so that our customers can resume standard business practices as quickly as possible. We will provide an update as soon as we can.
Our overriding focus continues to be on supporting our customers as we work to restore this service. We appreciate your continued patience as we work to get our systems back up and running.
June 28, 2017
Certain systems within our network were affected by a global malware incident, which has also affected many other companies and organizations worldwide—please read our official statement here. As soon as we became aware of the situation, we immediately took measures to contain the malware incident and assess the extent of the effects on our network. As a precautionary measure, we have taken certain customer facing solutions offline as we work through the issue. We recognize that for some partners and customers, this is impacting order processing and support and we are working to restore our systems.
Moving forward, please monitor this page for updates, and reach out via phone to your partner rep or sales contact as needed.