The direct sales company, Marketing Personal, has optimized its process of delivering orders using DocuWare, Summan DataVar, ABBYY Flexicapture, and Splunk.
This integrated solution provides control over the entire logistics operation within a single data center, improving the quality of service for the sales team and their customers, providing timely information about delivered orders and monitoring new ones.
The customer service staff now has real-time information about each order and can see the various documents involved in each transaction, allowing the staff to immediately respond to customer requests or to other departments.
The operations team has better control over the various stages of the order and reward delivery documents, so they can better monitor deliveries and track new orders.
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DocuWare helps customer increase billing capacity $210k per day
