From BEI Services – Coaching employees is now a required skill for managers in a service organization. In the past, coaching was targeted at lower performing employees to improve performance to an acceptable level. Why stop there? All employees can benefit from a review of their performance based on established benchmarks. Coaching transforms the basic role of a manager from one of control and observation, to one of consultation, communication, and continuous feedback
The benefits to an organization of a coaching led service management approach are transformational. Not only will companies see increased productivity and overall cost reductions, but employees buy into a process that they see provides them concrete feedback and opportunity to measure and improve their performance. In order to facilitate coaching your service organization, BEI Services has developed a set of tools that enable service managers to engage their technicians based on this approach.