Investment in workforce management technology is a major decision for companies. Ultimately, new systems are supposed to increase employee satisfaction, ramp up productivity, and eliminate unnecessary administrative work.
Yet it’s not just about the functionality; how easy it is to learn and navigate the software’s interface is also important. One of the biggest motivators for supervisors and employees to get full advantage from high-potential value technology is ease of use. Here’s a closer look at how to define ease of use and why it matters for the employee experience.
Understanding Ease of Use
Employers with legacy systems often complain that they never saw the expected return on investment because the old software was too difficult to learn and use. Internal IT departments spend months implementing and configuring complex survey packages.
Managers and staff spend hours or even days in onsite and remote training sessions. Many software packages lacked intuitive interfaces, easy to use functionality, or pleasing design. As a result, systems designed to make workforce management processes simpler may have actually created more roadblocks and challenges.
Critical features like employee self-service or digitally filing time and attendance information were resisted. Today, the trend is changing and workforce management technologies are being creating with the user experience in mind. Additionally, based on past experiences, companies are now prioritizing ease of use as a critical feature when evaluating software packages.