What Is Content Services and How Should It Influence Your Technology Choices?

By Thomas Schneck, DocuWare – In January 2017, Michael Woodbridge of Gartner created a bit of a stir in content management world with this pronouncement in The Death of ECM and the Birth of Content Services:

ECM is now dead (kaput, finite, an ex-market name), at least in how Gartner defines the market. It’s been replaced by the term Content Services, a strategic concept that covers three aspects, namely Content Services Applications, Platforms and Components.

Well, is ECM really dead? I certainly don’t think so. But what organizations are doingwith content –what many DocuWare customers are doing with content— HAS outgrown the traditional definitions.

The industry organization AIIM describes this change:

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