IT and the Business: Is the Cloud the Beginning of a Beautiful Friendship?

By Thomas Schneck

The business press is loaded with books and articles highlighting the rather tempestuous relationship between “the Business” and “IT.” In 8 Things We Hate About IT: How to Move Beyond the Frustrations to Form a New Partnership with IT, Susan Cramm puts a pretty good wrapper around the office workflow issues I hear from business people and the frustrations they have about “traditional” IT:

  1. Business hates when IT is overly bureaucratic and control oriented.
  2. Business hates when IT consists of condescending techies who don’t listen.
  3. Business hates when IT is reactive rather than proactive.

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