By Thomas Schneck
The business press is loaded with books and articles highlighting the rather tempestuous relationship between “the Business” and “IT.” In 8 Things We Hate About IT: How to Move Beyond the Frustrations to Form a New Partnership with IT, Susan Cramm puts a pretty good wrapper around the office workflow issues I hear from business people and the frustrations they have about “traditional” IT:
- Business hates when IT is overly bureaucratic and control oriented.
- Business hates when IT consists of condescending techies who don’t listen.
- Business hates when IT is reactive rather than proactive.
