The City of Newnan, Georgia Needed a Better Way to Handle Its Documents

By Chris Brown, PSIGEN – Like all municipal governments, the city of Newnan, Georgia, is faced with a tremendous amount of paperwork. More than a dozen departments – from human resources and accounting to the building department and public safety offices – generate hundreds of documents on a daily basis. All contain actionable information and conform to strict accessibility and retention guidelines.

For years, the city attempted to deal with its influx of documents by deploying traditional methods: paper storage and legacy document management software. Eventually, this resulted in the entire basement of city hall – otherwise usable, climate-controlled space – being filled with boxes of paper files. The city’s electronic document management system wasn’t much more useful, serving only as a relatively crude document archive, allowing only for the storage of scanned images.

The City of Newnan chose PSIsafe over several competing document management systems for a number of reasons. These included:

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