6 Tough Questions to Ask ANY SaaS Provider Before You Use Their Software

By Joan Honig, DocuWare – Not only do today’s cloud solutions more closely align technology and business processes, they also offer access to the advanced capabilities that were once only available to large corporations. Going to the cloud is no longer considered risky thanks to tremendous advances in the security, scalability and reliability of cloud infrastructures. However, not all cloud partners bring the same experience, expertise and capabilities to the table.

Once you’ve decided that a cloud-based solution is right for your organization, selecting a key technology partner that provides “best-fit” cloud services is the next step. When you evaluate potential vendors for cloud office automation, ask the following questions to get a clearer understanding of their strengths and weaknesses:

Understand the pros and cons of the cloud solution

  1. Is their cloud offering complete?

The technology market is flooded with large and small ECM (Enterprise Content Management) vendors that have built their on-premises products on IT architectures from the last decade. Today, many claim to provide cloud services, but only offer a highly restricted feature set. This is not cloud office automation software. Look for partners that provide a complete set of document management and workflow capabilities through the cloud, including distributed capture, configurable workflow, secure archive, and robust access and viewing.


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SOURCE DocuWare

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