As a Certify Solution Center (ASC) for PaperCut, ecoprintQ provides Tier 1 Level support helping your customers with any PaperCut related support issues.
When any Ecopartner (AVR) or Corporate Solution’s Desk (AMR) processes a License via ecoprintQ, the support paid as part of the license order includes support from the ecoprintQ desk for the Ecopartner (dealer) and the end user.
This support is provided in four different ways related below.
|· PaperCut Knowledge Base
· Email support: via firstname.lastname@example.org
· Phone support: via Toll Free 1+ (800) 236-8499
· Remote support: via GoToMeeting to a customer Desktop with access to the PaperCut Network. Customer meeting access: www.joingotomeeting.com