Managed Print Services: The service Quality Battleground

By Louella Fernandes – The latest Quocirca Managed Print Services Landscape 2017 report, which surveyed midmarket and large enterprise organisations in the UK, France, Germany and the US, has revealed that service quality is the top reason that organisations implement a managed print service (MPS).  Overall, 42% of respondents cited service quality as a reason for MPS adoption, ahead of cost reduction, cited by 33%.

As the MPS market matures, service delivery is emerging as a key differentiator for the leading providers. A strong service delivery platform, backed by comprehensive reporting, analytics, proactive monitoring and governance is now an imperative in today’s transformational MPS engagements.

MPS represents a growth opportunity

MPS spending plans are positive. Overall, 65% of businesses expect their MPS budgets to rise in the coming year, with this rising to 74% amongst large enterprises (over 1,000 employees), compared to 54% of midmarket organisations (500 -999 employees). The professional services sector leads by industry, with 81% expecting an increase in MPS spend compared to 50% of public sector respondents.

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