25-Years Of Service Excellence By Marco Team
Ramsey, NJ – August 7, 2018 – Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announced today that Marco, a leading technology provider that serves over 32,000 customers from its 46 locations throughout the Midwest and nationally, has been presented with the 2018 Pro-Tech Service Award. This marks the 25th consecutive year that the company has earned this award.
Marco, based in Appleton, WI has been recognized by Konica Minolta for its outstanding service of its award winning imaging products including, but not limited to, copiers, printers and software solutions. They are a full-service office equipment company that prides itself on building long-standing customer partnerships, with reliable services and products at the heart of its offering.
“We are very excited to recognize Marco for this extraordinary achievement. Since their involvement with the program 25 years ago, their focus on providing their customers with the highest level of service has been unwavering,” says James Ingrassia, vice president, Solutions Support Division, Konica Minolta Business Solutions U.S.A., Inc. “The Pro-Tech Service Award represents Konica Minolta’s gold standard for service competency and proficiency.”
Marco has been dedicated to delivering professional, reliable service and maximum performance for Konica Minolta’s award-winning lines of digital imaging products. To be considered for the Pro-Tech Service Award, each element of their operations were evaluated across a number of key parameters to ensure they are delivering the best customer and product support for their Konica Minolta devices. This includes management skills, inventory control systems, technical expertise, dispatch systems and customer satisfaction ratings.
“We continue to be proud of our strong partnership with Konica Minolta and we are delighted to have earned the Pro-Tech Service Award every year since we began our involvement in 1993,” says Joe Thiel, service manager at Marco. “It is a symbol of our quality and commitment to customer service.”
Konica Minolta is committed to customer excellence, having been named number one in Customer Loyalty in the 2018 Brand Keys Customer Loyalty Engagement Index within the “MFP Copier” category for the eleventh year in a row. The technology giant similarly encourages its Dealers to strive at delivering the highest level of commitment to customer support and satisfaction. To be admitted to the Pro-Tech program within itself, is no easy feat. The Authorized Dealer’s Service Department must meet strict requirements, such as maintaining proper technical and product training for their service technicians, utilizing the latest Konica Minolta service programs, and working within the guidelines of its policies and procedures.
About Konica Minolta
Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the Workplace of the Future™ (www.reshapework.com) with its expansive smart office product portfolio from IT Services (All Covered), ECM, Managed Print Services and industrial and commercial print solutions. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for 11 consecutive years, and is proud to be ranked on the Forbes 2017 America’s Best Employers list. The World Technology Awards recently named the company a finalist in the IT Software category. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for six consecutive years. It partners with its clients to give shape to ideas and work to bring value to our society. For more information, please visit: www.CountOnKonicaMinolta.com and follow Konica Minolta on Facebook, YouTube, and Twitter.
Marco is a leading technology provider that serves over 32,000 customers from its 46 locations throughout the Midwest and nationally. The Company has completed 26 acquisitions since 2012 and hired nearly 700 employees. Today they have 1,100 employees across eight states.
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Konica Minolta Business Solutions U.S.A., Inc.