Edwards Brothers Malloy, OSG Billing Services and Heeter extend further trust in Ricoh for tailored solutions to better serve customer needs
CHICAGO, Sept. 12, 2017 /PRNewswire/ — PRINT 17, Booth #2022 — Building on its ten years of production printing leadership, Ricoh USA, Inc. today announced its continued collaboration with customers to pioneer new solutions to tomorrow’s challenges. Edwards Brothers Malloy, OSG Billing Services and Heeter have each expanded their partnerships with Ricoh in unique ways as they look to better serve their respective markets. Edwards Brothers Malloy has enhanced its print capabilities, traditionally reserved for book printing, to attract new commercial print customers and create additional revenue streams. OSG has significantly grown its ability to handle high-quality, high-volume jobs, operating simultaneously in several locations. Heeter leverages Ricoh’s expertise with inkjet and sheet-fed products, as well as offering vibrant, consistent color to clients across various channels and devices through the use of Ricoh Color Management Services. These three successes demonstrate Ricoh’s unique approach to partnerships centered on tailored solutions that address customers’ unique business environments and desired outcomes.
“Seeing these successes grouped together does so much to highlight our commitment to building strong partnerships by listening to our customers, and tailoring solutions to meet their needs,” said Jeff Paterra, Executive Vice President, Commercial & Industrial Printing Business Group, Ricoh Americas. “Whether businesses are building on a strong track record, looking for expert guidance to get to the next step, or trying to pivot to an entirely new customer base, we encourage them to take a look at Ricoh. Our team approaches each conversation as a two-way street, so we can put our expertise to work for their unique needs. Our partners’ insight is an integral part of how we decide to grow and develop our portfolio – and these three industry leaders are examples of just that.”
Edwards Brothers Malloy, a well-established book manufacturer, turned to long-time partner Ricoh when it wanted to add to its offerings and further extend its direct marketing capabilities. In addition to the InfoPrint 5000 Edwards Brothers Malloy depends on for book printing, the printer has added a RICOH Pro VC60000. By collaborating closely with Ricoh, Edwards Brothers Malloy has found the RICOH Pro VC60000 implementation to be a success. Demand continues to grow for the company’s added commercial print services so quickly that it is considering installing a second RICOH Pro VC60000 platform to further expand their new revenue stream.
OSG, a leading provider of integrated multi-channel print and electronic solutions, has experienced a business boom while partnering with Ricoh, and as a result the company has added a fourth RICOH Pro VC60000 to keep up with volume needs across OSG’s sites nationwide. It is the first American company to implement the RICOH Pro VC60000. Now, with the addition of its fourth, OSG has put growth in motion, allowing it to meet more customers’ demands and complete higher volume jobs more quickly, as well as adding redundancy to help handle higher volumes across multiple sites and improve uptime.
Heeter, an innovative commercial printer that has consistently grown with Ricoh in recent years, turned once again to their production print partner to help ensure color consistency in its campaigns. The commercial printer utilizes multiple communications channels and print devices to deliver their clients’ messages, and consistency across all of these is imperative to success. Utilizing Ricoh’s Color GAP Analysis has helped the commercial printer uncover existing strengths and opportunities for improvement, and identify specific color management goals and how best to achieve them. With Ricoh’s Color Management Services specialists, Heeter has been able to more confidently assure clients they can provide crisp, consistent color for client messaging, no matter which device or channel it originates from.
“Campaign color consistency is paramount to success,” said John Fulena, Vice President, Commercial & Industrial Printing Business Group, Ricoh USA, Inc. “Inconsistent color can look unprofessional, and cost time and money. We are happy to report that Heeter is one of the best-performing companies we have ever partnered with for Color GAP Analysis. Its results in our accuracy and consistency tests are fantastic, which provides excellent peace of mind for its clients who want to ensure a strong brand and effective messaging.”
For more information on Ricoh at PRINT 17, visit www.TakeALookAtRicoh.com or follow along and engage on Twitter via the hashtag #LookAtRicoh. Further details on Ricoh’s full line of products, services and solutions for the commercial and industrial print market can be found by visiting www.ricoh-usa.com/rpp, @RicohProPrint on Twitter and Ricoh USA Production Print on LinkedIn.
| About Ricoh |
Ricoh is empowering digital workplaces using innovative technologies and services enabling individuals to work smarter. For more than 80 years, Ricoh has been driving innovation and is a leading provider of document management solutions, IT services, commercial and industrial printing, digital cameras, and industrial systems.
Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions. In the financial year ended March 2017, Ricoh Group had worldwide sales of 2,028 billion yen (approx. 18.2 billion USD).
For further information, please visit www.ricoh.com
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